IT Operations

ITSM

Incident, asset & change management

ITIL-aligned IT service management covering the complete lifecycle from incident logging and root cause analysis to change advisory board workflows and CMDB asset tracking — all in one configurable, enterprise-grade platform.

ITIL

Aligned framework

CMDB

Asset intelligence

CAB

Change governance

Product Preview
Ready

Included Modules

IncidentsProblemsChangesAssetsService DeskReports

Workflow Steps

01

Incident Logging

Users log incidents via email, portal, or phone. Auto-classi…

02

Diagnosis & Escalation

Level-1 agents diagnose and attempt resolution. Unresolved i…

03

Change Assessment

Recurring incidents trigger problem records and change reque…

04

Resolution & Knowledge

Resolved changes and incidents close with documented solutio…

Trusted by leading enterprises across BFSI, Healthcare, Manufacturing & Internet-scale platforms

Key Capabilities

Everything built in from day one

Scroll to explore all1 / 6
01
Capability 01 of 6

Incident & Problem Management

Log, categorise, and prioritise incidents against a configurable classification tree. Link related incidents to problem records for systematic root cause analysis and permanent resolution.

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Workflow

How it works

1
01

Incident Logging

Users log incidents via email, portal, or phone. Auto-classification assigns category, priority, and SLA based on configurable rules.

2
02

Diagnosis & Escalation

Level-1 agents diagnose and attempt resolution. Unresolved incidents escalate to Level-2 with full context and linked CMDB records.

3
03

Change Assessment

Recurring incidents trigger problem records and change requests. CAB reviews assess risk, impact, and implementation plans before approval.

4
04

Resolution & Knowledge

Resolved changes and incidents close with documented solutions that populate the knowledge base and update CMDB records automatically.

Why Amoga

Built for enterprise outcomes, not prototypes

Zero Tech Debt Architecture

Applications continuously evolve with the platform - no rewrites, no migrations, no legacy.

10× Faster Time-to-Value

Production-grade systems in days, not quarters.

Enterprise Governance Built-In

IAM, SSO, MFA, audit trails, compliance and AI governance - built in from day one.

Unified Digital Platform

Apps, workflows, integrations and GenAI - all on one stack.

Ships with

6 pre-configured modules

IncidentsProblemsChangesAssetsService DeskReports

Build your way

Customize every workflow for your business

Every team is different. Configure ITSM to match your exact processes - your stages, your approval chains, your data fields, your rules. No code required.

Custom workflow stagesTailored approval chainsYour own data fieldsBusiness-specific rulesBranded user interfaceDeep system integrations
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