Customer Service

Service CRM

SLA-driven customer support

An end-to-end customer service platform purpose-built for regulated, high-volume service environments. Case management, SLA enforcement, omnichannel communication, and a self-service customer portal combine into a single governed system.

99%

SLA compliance

360°

Customer profile

Omni

Channel support

Product Preview
Ready

Included Modules

CasesSLAsCustomersKnowledgePortalReports

Workflow Steps

01

Case Creation

Cases are logged via email, web form, phone, or portal and a…

02

Triage & Assignment

Team leads review the queue and assign cases to agents, or a…

03

Resolution & Knowledge Capture

Agents resolve cases with AI-suggested articles and log reso…

04

CSAT & Closure

Closed cases automatically trigger CSAT surveys. Responses f…

Trusted by leading enterprises across BFSI, Healthcare, Manufacturing & Internet-scale platforms

Key Capabilities

Everything built in from day one

Scroll to explore all1 / 6
01
Capability 01 of 6

Case & Ticket Management

Create, triage, and resolve cases from email, phone, chat, and portal in one unified queue. Auto-categorisation and intelligent routing ensure every ticket reaches the right team immediately.

Keep scrolling to explore more

Workflow

How it works

1
01

Case Creation

Cases are logged via email, web form, phone, or portal and auto-assigned to the correct queue based on category, product, and customer tier.

2
02

Triage & Assignment

Team leads review the queue and assign cases to agents, or auto-assignment rules handle it based on skills, workload, and SLA priority.

3
03

Resolution & Knowledge Capture

Agents resolve cases with AI-suggested articles and log resolution notes that feed back into the knowledge base for future use.

4
04

CSAT & Closure

Closed cases automatically trigger CSAT surveys. Responses feed into team and agent performance dashboards for continuous improvement.

Why Amoga

Built for enterprise outcomes, not prototypes

Zero Tech Debt Architecture

Applications continuously evolve with the platform - no rewrites, no migrations, no legacy.

10× Faster Time-to-Value

Production-grade systems in days, not quarters.

Enterprise Governance Built-In

IAM, SSO, MFA, audit trails, compliance and AI governance - built in from day one.

Unified Digital Platform

Apps, workflows, integrations and GenAI - all on one stack.

Ships with

6 pre-configured modules

CasesSLAsCustomersKnowledgePortalReports

Build your way

Customize every workflow for your business

Every team is different. Configure Service CRM to match your exact processes - your stages, your approval chains, your data fields, your rules. No code required.

Custom workflow stagesTailored approval chainsYour own data fieldsBusiness-specific rulesBranded user interfaceDeep system integrations
Request a Demo← Back to App Library